Return, Refund & Cancellation Policy

Order Cancellation

Since we operate on Cash on Delivery (COD), no payment is collected until delivery. If you cancel before dispatch, there is nothing to refund — your order is simply not processed.

After dispatch: Once an order has been handed to our logistics partner, it cannot be cancelled. You may refuse delivery at the door — in that case, the shipment will be returned to us and no COD payment is owed. Please note that repeated refusals may result in us being unable to process future orders.

To cancel, contact us at letsconnect@amoohaafarms.com with your Order ID and reason.

Return Eligibility

We accept returns in the following situations:

• Wrong product delivered — you received an item different from what you ordered
• Damaged in transit — the packaging or product was visibly damaged at the time of delivery
• Defective or spoiled product — the product is unfit for consumption on arrival (e.g., unusual smell, visible contamination)
• Missing item — your order was incomplete (an item was missing from the package)

We do not accept returns for:

• Products that have been opened, partially consumed, or tampered with after delivery
• Products returned beyond 7 days of the delivery date
• Change of mind or personal preference (flavour, taste, etc.)
• Products purchased during clearance or special discounted sales (unless damaged/defective)
• Damage caused by improper storage after delivery

Return Window

Claims raised after these windows cannot be processed. We strongly recommend inspecting your package at the time of delivery and photographing any damage before accepting.

How to Raise a Return or Claim

Refunds

Since we currently operate on Cash on Delivery (COD) only, no online payment is taken from you. Therefore, refunds are applicable only in limited scenarios:

• Replacement unavailable: If we cannot provide a replacement for an approved return claim (due to stock shortage or discontinuation), we will issue a refund via bank transfer (NEFT/IMPS) or UPI to the account details you provide.
• Prepaid orders (future): Should we introduce online payment options in the future, refunds will be credited to the original payment method within 5–7 business days of return approval.

We do not offer cash refunds at the doorstep. All refund transactions are processed through digital bank transfer only.

Non-Returnable Conditions

For food safety and hygiene reasons, we are unable to accept returns of products that:

• Have been opened or the seal has been broken (unless reporting a defect)
• Show signs of use, consumption, or tampering after delivery
• Are past their best-before date due to delayed reporting by the customer
• Were stored incorrectly after delivery (e.g., exposed to moisture or heat)

These restrictions are necessary to maintain food safety standards and protect all our customers. We appreciate your understanding.

Damaged in Transit

If your order arrives with visible damage to the outer packaging, we strongly recommend:

• Do not accept the delivery if the product inside appears damaged
• If you do accept, photograph the package and product immediately
• Report the damage to us within 48 hours with photos

We will arrange a replacement at no additional cost for confirmed transit damage claims. Accepting a damaged package without reporting it within 48 hours may affect your ability to claim a replacement.

Consumer Rights (India)

This policy is in addition to — and does not limit — your statutory rights under the Consumer Protection Act, 2019 and applicable Indian consumer protection regulations. If you believe your consumer rights have not been honoured, you may contact the National Consumer Helpline (1800-11-4000) or approach the appropriate Consumer Forum.